For Holiday Let Hosts
Your guests deserve
a perfect stay. So do you.
Norwins handles every maintenance issue, compliance requirement, and between-stays repair so your property is always guest-ready. You stay in control without being on call.
What Keeps You Up At Night
The problems that cost you bookings, reviews, and peace of mind.
Running a successful holiday let means being prepared for everything. But you cannot be everywhere at once. Here is what happens when maintenance slips through the cracks.
Mid-stay breakdowns
A guest reports something broken mid-stay and you are three hours away.
Expired compliance
Your gas safety certificate expired and you did not realise.
Review damage
A bad maintenance review costs you bookings you will never get back.
The process
Wondering how it all works?
Every Norwins property follows the same five step process from report to resolution. See exactly what happens at each stage.
The Entrusted Plan
Everything your holiday let needs. One monthly fee.
Entrusted is built specifically for short-let hosts. Compliance, maintenance, and guest-facing issue reporting in one coordinated package.
Annual compliance visit
Gas safety, PAT testing, fire safety, and CO check all handled in one coordinated visit.
Guest-facing reporting card
NFC and QR enabled. Guests tap to report issues instantly, no app required.
Priority response
Issues are triaged and dispatched to trusted trades with urgency built in.
Full short-let compliance documentation
Timestamped, photographic, audit-ready records for every job and check.
Norwins Care Card & property code
Every property gets a unique code and physical card for consistent reporting.
Between-stays coordination
Repairs and maintenance scheduled around your bookings, not against them.
Pricing
Clear pricing. No surprises.
One monthly fee per property. Choose the level of coverage that works for your holiday let.
Entrusted
For hosts who want full compliance coverage and reactive maintenance coordination.
- Annual compliance visit (gas, PAT, fire safety, CO check)
- Guest-facing NFC reporting card
- Priority response
- Full short-let compliance documentation
- Norwins Care Card & property code
- Between-stays coordination
Entrusted Plus
Everything in Entrusted, plus a monthly maintenance visit to keep your property in top condition.
- Everything in Entrusted
- One monthly maintenance visit up to one hour
- Visit can be split into two minimum 30-minute visits
- Unused visit rolls over one month if not taken
- Parts always quoted and approved separately
Every Plus subscription includes a £1 monthly donation to a local Kent homeless charity.
Both plans include full documentation for every job. No hidden charges.
Get Started
Ready to protect your property and your bookings?
Join the early access list for Entrusted. We are launching in Kent and places are limited.